Warranty & Repair Service

Warranty

All Luminox watches have been carefully checked and are in perfect working condition. It is warranted, by the company shown on the back of the certificate, for a period of two years from the date of purchase.

Every wristwatch has been tested for water-resistance, which is covered under the warranty provided that it has not been subjected to any improper handling or accident and the glass, crown and push button(s) have not been damaged.

The warranty covers any malfunction in materials and workmanship during the warranty period of your watch and will be repaired free of charge with the presentation of the warranty certificate and timepiece. The warranty certificate must be fully completed and signed by the authorised Luminox retailer showing the model number of the watch for the repair to be completed under warranty and free of charge. Any damage resulting from inappropriate use is excluded from the warranty, as is the battery, crystal, and wear to the case and strap or bracelet.

Should your watch require a service, please contact the authorised service centre below:

Service Centre Australia

Lewis Watchmaker & Jewellers
49 Grafton Street 
Coffs Harbour   NSW   2450
Australia 

Phone: 02 6651 1612
E-Mail: repairs@lewiswatchmakers.com.au

Important Shipping Tips:

  1. Address it to "The Service Centre."
  2. You do not need to enclose the original gift box, but do package the watch carefully to prevent damage in transit. (e.g. wrapped in bubble wrap).
  3. Ensure that the package is adequately insured and if possible obtain a tracking number. We are not responsible or liable for any damaged items or lost parcels while in transit to one of our facilities.
  4. Whenever shipping your watch across any international border, you must indicate "returning product to manufacturer for repair & return only. Value for customs purposes only. No commercial value." You are responsible for all duties, taxes, freight or other fees associated with shipping your watch to our Service Centres. Failure to do so may result in refusal of the package.