Warranty & Repair Service
Warranty
All Luminox watches have been carefully checked and are in perfect working condition. It is warranted, by the company shown on the back of the certificate, for a period of two years from the date of purchase. The life of the battery is covered by a 12-month warranty.
Every wristwatch has been tested for water-resistance, which is covered under the warranty provided that it has not been subjected to any improper handling or accident and the glass, crown and push button(s) have not been damaged.
The warranty covers any malfunction in materials and workmanship during the warranty period of your watch and will be repaired free of charge with the presentation of the warranty certificate and timepiece. The warranty certificate must be fully completed and signed by the authorised Luminox retailer showing the model number of the watch for the repair to be completed under warranty and free of charge.
Any damage resulting from inappropriate use is excluded from the warranty, as is the battery, crystal, and wear to the case and strap or bracelet. Warranty lapses in the case of an unauthorised service.
Should your watch require a service, please contact the authorised service centre below:
Service Centre Australia
Lewis Watchmaker & Jewellers
49 Grafton Street
Coffs Harbour NSW 2450
Australia
E-Mail: repairs@lewiswatchmakers.com.au
Important Shipping Tips:
- Address it to "The Service Centre."
- You do not need to enclose the original gift box, but do package the watch carefully to prevent damage in transit. (e.g. wrapped in bubble wrap).
- Ensure that the package is adequately insured and if possible obtain a tracking number. We are not responsible or liable for any damaged items or lost parcels while in transit to one of our facilities.
-
Whenever shipping your watch across any international border, you must indicate "returning product to manufacturer for repair & return only. Value for customs purposes only. No commercial value." You are responsible for all duties, taxes, freight or other fees associated with shipping your watch to our Service Centres. Failure to do so may result in refusal of the package.
General Care and Maintenance
Your watch has been carefully checked during the manufacturing in our
state-of-the-art cleanroom (a humidity, temperature, and dust-controlled
assembly facility) and it is in excellent working condition when it leaves
our Swiss factory. To keep it in its best condition, we recommend the following
care and maintenance guidelines, and periodic maintenance or
servicing by one of our authorized Luminox International Service Organization
(MISO) service centres, which you can find on our website www.
luminox.com.au.
Cleaning
Please regularly rinse your watch in clean, fresh water to remove any sediment
or other material that may accumulate on the watch during use. This
is especially important after each immersion in salt water.
Crystals
Luminox watches are made with specially tempered mineral glass crystals,
or sapphire glass crystals, depending on the specific model. Sapphire
glass crystals are highly scratch resistant; while mineral glass crystals,
though scratch resistant, are softer in composition and may exhibit surface
marring over time. A cracked, chipped, or loose crystal should be replaced
immediately as it may lead to water resistance or fogging issues.
Water Resistance
Before it left our Swiss factory, your watch passed water resistance tests
based on international standards to the pressure indicated on the back
of your watch. Water resistance, however, cannot be permanently
guaranteed, as it can be affected by such things as a physical shock to
its components, ageing – namely, but not limited to its gaskets – or by
thermal (temperature) shocks.
Extreme changes in temperature (sauna, hot tub, sunbathing, etc.), followed
by exposure to cold temperatures, or exposure to certain cleansers
(after shave lotion, sun cream, etc.) may cause the gaskets to expand/
contract and dry out prematurely, compromising your watch’s water resistance
or causing moisture beneath the crystal.
These issues are not covered by the warranty and are subject to repair
charges; in such instances you should send your watch to an authorized
Luminox/ MISO service centre for inspection and/or repair.
We recommend that all gaskets be inspected and replaced every 18-24
months by an authorized Luminox service centre (yearly if the watch is
frequently used in chlorinated swimming pools or salt water environments).
Before and during any contact with water, the crown must always be firmly
pushed in (or screwed in, depending on the model) towards the case and
neither the crown nor the push buttons can be activated in the presence
of water.
Water Condensation (fogging)
Please be aware exposing your watch to temperature shocks, such as
wearing it in the sauna, a hot tub, sunbathing, etc., then exposing it to colder
water or a cold ambient temperature, may cause “fog” to form under
the crystal. This is a normal physical reaction (known as ‘dew point,’ due
to condensation). The “fog” should dissipate after a few minutes when the
watch is brought back to normal room temperature.
If the “fogging” persists, it is likely because the gasket sealings or other
components have been damaged or aged, the crown or pushers were
manipulated underwater, or a non-authorized service centre sealed and
checked the watch improperly after a repair or change of battery. These
kinds of issues are not covered by the warranty. They usually can be
fixed, subject to repair charges. In such instances, please send the watch
to an authorized Luminox/MISO service centre for inspection or repair.
Battery
Luminox quartz watches are equipped with high quality batteries at our
Swiss factory. At the end of the battery’s life, battery replacement should
be performed by an authorized Luminox/MISO service centre, which will
also check the full functioning and water resistance of your watch and
change its gaskets, if necessary. The batteries will be collected and properly
disposed of.
Leather Straps
The longevity of straps depends on your wearing habits and the exposure
of the strap to water, sweat, sun, and chemicals such as sun cream, lotions,
etc. It is normal for a leather strap to darken and deteriorate over time.
We recommend that you regularly change your strap, also for hygienic reasons. Original Luminox straps are available at authorized retail and online stores.
Limited International Warranty
This limited international warranty is valid only for timepieces
purchased from an authorized Luminox retailer, as published on
the official website, evidenced by a fully completed original Luminox
warranty certificate or proof of purchase that includes all of
the following information: customer name, name and address of
the authorized Luminox retailer, the model number, and the date of
purchase (“valid proof of warranty”).
This limited warranty applies to your Luminox timepiece if it was purchased
anywhere in the world from an authorized Luminox retailer. The warranty
is provided by the official distributor shown on the valid proof
of warranty or its authorized repair centre. The limited warranty is
valid for a period of two years from the date of purchase and covers
material and manufacturing defects subject to the terms of the warranty.
The Luminox Light Technology (LLT) illumination system i.e., the tiny
glass tubes that illuminate the dial and hands, are warranted to glow for a
period of 10 years. These tubes ensure at-a-glance visibility of the time – in
fact, they provide a constant glow 24/7, for up to 25 years under any light
conditions, with visibility depending on the individual’s eye vision and the
colour of the tubes.
During the warranty period, any covered defect will be repaired free
of charge by the Luminox authorized service centre upon presentation of
valid proof of warranty as set forth in the Limited International Warranty.
If your timepiece cannot be repaired, it will be replaced with a Luminox watch of the same style or a style of comparable value at the Luminox MISO service centre's sole discretion.
If your watch is not covered by this limited warranty, the Luminox
authorized service centre can service or repair it at your cost.
The Luminox limited warranty does not cover:
(1) normal or excessive wear and tear or aging of the band, case, bezel,
crystal, crown, gaskets, battery, or plating of metal components;
(2) damage to any part of your watch caused by shock, tampering with,
misuse or abuse/abusive use, or alteration;
(3) damage to the watch case or movement caused by water entering the
watch due to improper use or handling or general lack of care, incorrect
use of the watch, negligence, or accidents; please read the limitation for
water resistance and condensation/fogging and other important matters
under above section “General care and maintenance instructions”;
(4) defects or damage to your watch resulting from service or repairs,
including battery replacement, performed by non-authorized Luminox
MISO service centres (authorized centres are listed on our website www.
luminox.com.au);
(5) alteration of the watch’s original condition beyond our control,
(6) any watch not purchased from an authorized Luminox retailer; or
(7) any watch whose back case is not legible or which has been altered to conceal or destroy any series/model numbers or identifying marks placed
on the watch during the manufacturing process.
ALL APPLICABLE IMPLIED WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR
PURPOSE AFFORDED TO YOU BY LAW ARE HEREBY LIMITED
IN DURATION TO THE DURATION OF THIS WARRANTY. UNDER
NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY INDIRECT
OR CONSEQUENTIAL DAMAGES OF ANY KIND.
Some states do not allow limitations on how long implied warranties last,
or exclusions or limitations of incidental or consequential damages, so exclusions or limitations mentioned may not apply to you. This warranty gives
you specific legal rights and you may also have other rights which may
vary from state to state.
OUR OBLIGATION IS STRICTLY LIMITED TO REPAIR OR REPLACEMENT
AS EXPRESSLY STATED IN THIS LIMITED WARRANTY. YOUR
OFFICIAL LUMINOX RETAILER IS SOLELY RESPONSIBILITY FOR
ANY OTHER GUARANTEES MADE AT THE TIME OF PURCHASE.
SERVICE INFORMATION
If your watch requires repair services, please send it to the LUMINOX/
MISO service centre located in your country. A listing of authorized service
centres can be found at www.luminox.com.au.
Please note that for warranty service, the watch must be accompanied by valid proof of warranty.
The LUMINOX/MISO service centre may charge a reasonable price for
preparing a repair quote, as well as a return shipping and handling fee,
if such fee is commonly applied in the country where the warranty service
occurs.