Placing Orders

How will I receive an order confirmation and tracking number?

You will be notified by e-mail with your order confirmation and tracking number once your order has shipped. Please check your email spam folder if you do not see it in your regular inbox.

What are the shipping rates?

Shipping is FREE for orders over $99 throughout Australia and New Zealand.  Shipping for orders under $99 is $9 for Australia & $15 for New Zealand.  

Do you ship internationally? 

Purchases made through www.luminox.com.au only ship to customers located within the Australia and New Zealand.

How quickly will my order ship? 

Orders received by 10 a.m. AEST Monday through Friday will be shipped within the same day. Orders received on the weekend will ship the following business day. 

How do I change or cancel my order? 

You can contact our customer service by phone at 02 8599 9894 or by using the contact form here as soon as possible to change or cancel your order. In the likelihood that your order has already shipped, please follow our returns process.

Returns or Exchanges

What do I do if I receive the wrong item or a defective item?

If you have received the wrong item or a defective item, please contact our customer service by phone at 02 8599 9894 or by using our contact form here when you receive the watch. We will work with you to exchange or replace the product you received. 

Luminox will not accept responsibility for returns/exchanges lost or stolen in transit, so please ship insured and track your package. 

    How do I return or exchange my watch? 

    You can return all articles purchased from the Luminox Online Shop within 30 days of receipt. Please send returns as registered post to the following address and keep the dispatch receipts for any potential queries. The direct costs for returning the goods are borne by you, but will be refunded if the issue is deemed to be ours.

    Duraflex Group Australia
    Attn: Luminox Ecommerce
    Level 1, 328 High Street
    Chatswood NSW 2067

    Please note that articles must be completely returned to us with their original packaging. This should protect the goods to be returned against damage during transport.

    For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please complete the enclosed return form and include it in your return. Please note that postal returns can take several days and that we require a certain amount of time to process returns.

    The watch must be returned unused and in original condition with all original packaging and no signs of wear.

    You will receive an email once your refund has been processed.

      Warranty

      Where can I download an instruction manual for my watch?

      You can download an instruction manual within our Support section or directly from the product page for your timepiece by clicking on the link for ‘Service Manual.’

      How frequently should my Luminox be serviced?

      Like any high-precision instrument, a watch needs to be serviced regularly in order for it to work perfectly. We cannot indicate the intervals for such servicing, given that it depends entirely on the model, climate and the care taken by the watch’s owner. As a general rule, it is between 3 and 4 years, depending on the usage of the watch.

        What is the lifetime of my leather strap?

        Depending on use and wear and tear, lifetime is typically from 6 to 18 months. Please take hygienic issues into consideration, as your leather strap is exposed daily to your natural sweat, as well as bacteria and dirt. Also from this point of view, a change of strap is recommended every 18 months at least.

        What does the Luminox warranty cover?

        Any malfunction in materials and workmanship during the warranty period of your watch will be repaired free of charge with the presentation of the warranty certificate and timepiece. Any damage resulting from inappropriate use is excluded from the warranty, as is the battery, crystal, and wear to the case and strap or bracelet.

         

        Technical Questions

        How long is the lifetime of my watch battery?

        A battery life varies usually from 2 to 3 years depending on the type of watch, its dimensions and the amount of energy required by the different functions. For instance, a chronograph will have a higher energy consumption than a watch indicating the hours and minutes only. 

        Some Luminox watches feature a power preserve indicator: Once the second-hand starts moving in 4-seconds intervals, it is time to have the battery replaced by a qualified watchmaker.

          What does water resistant mean? 

          Luminox watches are water resistant from 100 – 500 meters, as indicated on the case back. The water resistance rating of a watch does not take into account the ability of the watch to STAY water resistant as it ages.

          Please be aware that temperature fluctuations and external influences, for example due to solvents, cosmetics, dust or shocks, caused by impacts or sudden movements, can fundamentally affect water-resistance. Often a watch gets hit by a shock onto the crown or crystal without leaving visible marks, but the internal parts could become damaged and the watch will no longer be water resistant. You also need to consider that seals and sealing systems in particular are subject to wear and tear and natural ageing, e.g gaskets at the crystal, crown and case back.

          Please also note that not all straps or bracelets are suitable for use in or under water. Furthermore, with exception of the turning bezel, the moving parts of the watch (crown, buttons etc.) should not be operated under water. Before wearing the watch in or under water, you should also make sure that all moving parts are in their rest position, especially the screw-on crown must be firmly tight. After use in or under water, your watch should be rinsed with clear fresh water and then cleaned and dried. Do not under any circumstances open the watch by yourself. The water resistance should be tested regularly, and at least annually, by an official Luminox agent. Typically water-resistant watches are usually tested for water-resistance on the basis of international standards ISO 2281, and only especially constructed diver's watches (like Luminox series 1500) undergo much tougher testing procedures on the basis of international standard ISO 6425.

          Our minimum water resistance recommendations are as follows for the following activities in water environments:

          • splashing 3 ATM (30 meters)
          • water surface activities 5 ATM (50 meters)
          • swimming/snorkelling 10 ATM (100 meters)
          • diving 20 ATM (200 meters), for your safety screwed in crown is recommended deep diving special testing procedure required according to ISO 6425

          What is the accuracy of my Luminox watch? 

          Quartz movement:
          The typical tolerance of a quartz movement has got variations of between -05. and +0.7 seconds per day. External influences like shocks or sudden change of temperature may affect the precision of quartz movements.

          Mechanical movement:
          The accuracy of the watch depends on the movement and on the individual habits of the wearer and can therefore vary. The average precision tolerances are between -10/+40 seconds per day.

          Can I wear my Luminox watch if I am allergic to Nickel? 

          The materials used by Luminox are subjected to severe tests in order to avoid allergies. For those who are hyper-sensitive to stainless steel we recommend that you buy a watch made of titanium or plastic.

          How does the Luminox Light Technology work? 

          The Luminox illumination glass tubes, called LLT (LLT = Luminox Light Technology) inside your watch are calculated to glow up to 25 years, with a guarantee to glow 10 years as of date of purchase, except when exposed to strong shocks on the watch.

          Luminox – Always Visible.

          Luminox watches offer a constant glow for up to 25 years, even in total darkness. Each Luminox watch employs tiny self-powered micro gas light tubes. These micro gas lights (borosilicate glass capsules) are installed in the hands, hour markers o the dial, and where applicable, into the bezels of our watches. These light tubes are safe to humans and environment. Luminox watches need no external light source to “charge” the paint on the dial or hands in order to glow as do conventional luminous watches. Nor do they require a push of a button to light the dial as do watches with electro luminescence and therefore do not consume any battery power.

          Is it normal for a watch crystal to fog up? 

          Luminox watches are produced in a clean room with a controlled relative air humidity of 45% to avoid condensation. However, under certain circumstances condensation can build up on the inside of the watch due to natural humidity. This can happen if the watch is exposed to extremes of heat and cold in quick succession, e.g. Exposed to the hot sun and then worn while swimming or in a cold shower, or falling while skiing and exposing the crystal to ice cold snow. As long as the fog is NOT caused by a leak due to shock or damage to the watch, the fog will dissipate when the watch is in a normal climate again. If the does not disappear within 2 to 3 minutes in a normal temperature, send the watch to an authorised service centre to address shock or damaged gaskets which can cause the loss of water resistance.