Once your order has been placed, you will receive an order confirmation via email immediately.

Within 24 business hours, you will receive another email advising that your order has been shipped. Please take note of your tracking number.

If you have not received either of your confirmation or shipping advice, please check your email spam folder. If you still cannot locate this, contact our customer service team here.

We offer free shipping for orders over $99. For any AU order below $99, there is a shipping fee of $12. For any NZ order below $99, there is a shipping fee of $15.

Orders received by 10 a.m. AEST Monday through Friday will be shipped within the same day.

Orders received after 10 a.m. AEST, or on the weekend, will ship the following business day. 

You can contact our customer service by using the contact form here as soon as possible to change or cancel your order.

Please note that we cannot guarantee that orders are able to modified after they have been placed, so be ensure that you check all details, including items, payment method and address prior to placing your order.

In the likelihood that your order has already shipped, please follow our returns process.

If you have received the wrong item or a defective item, please contact our customer service by using our contact form here when you receive the watch. We will work with you to exchange or replace the product you received. 

Luminox will not accept responsibility for returns/exchanges lost or stolen in transit, so please ship insured and track your package. 

You can return all articles purchased from the Luminox Online Store within 30 days of receipt. Please send returns as registered post to the following address and keep the dispatch receipts for any potential queries. The direct costs for returning the goods are borne by you, but will be refunded if the issue is deemed to be ours.

Duraflex Group Australia
Attn: Luminox Ecommerce
Level 1, 328 High Street
Chatswood NSW 2067

Please note that articles must be completely returned to us with their original packaging. This should protect the goods to be returned against damage during transport.

For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please complete the enclosed return form and include it in your return. Please note that postal returns can take several days and that we require a certain amount of time to process returns.

The watch must be returned unused and in original condition with all original packaging and no signs of wear.

You will receive an email once your refund has been processed.

Your watch is warranted for 2 years from the date of purchase from an authorised Luminox retailer against any and all manufacturer's defects. Any damage to the watch resulting from normal or extreme use is not covered under the original manufacturer's warranty. Items not covered by the original warranty are the battery, crystal, band, stem and crown, or any damage from normal, extreme, or inappropriate use.
Please consult your warranty card and booklet received from your retailer. When returning your watch to our official service center, please include the warranty card which must show the store where bought, date of purchase and stamp of the store in order to be a valid warranty card. If you have purchased your watch on our Luminox Online Store please conserve your confirmation email as proof of date of purchase.
Watches not bought from an authorised Luminox retailer, therefore to be considered grey market store, may make your warranty void and you might be asked to pay even if the repair usually would be covered by the warranty.

Your watch is covered by a two-year warranty from the date of purchase against all manufacturing defects, provided you purchased the watch from an authorised Luminox retailer. Damage caused by normal or extreme use of the watch is not covered by the manufacturer's warranty. Items excluded from the warranty include the battery, crystal, bracelet, winding stem, and crown, as well as damage caused by normal, extreme, or improper use.

If the watch was not purchased from an authorised Luminox retailer, the repair falls into the "grey market" category. This means the warranty is invalid, and you will be charged for repair costs, even if they are otherwise covered by the warranty.

Depending on use and wear and tear, lifetime is typically from 6 to 18 months. Please take hygienic issue into consideration, as your leather strap is exposed daily to your natural sweat, as well as bacteria and dirt. Also from this point of view, a change of strap is recommended every 18 months at least.

If your watch require a service or repair, please contact the authorised service centre below:

Duraflex Group Australia

Attn: Luminox Servicing
Level 1, 328 High Street
Chatswood NSW 2067

Email: info@luminox.com.au

Please be sure to include the below information in with your product:

1. Proof of purchase document (if within 2 year warranty).
2. Letter explaining the issue you are experiencing.
3. Contact details - including name, email, phone number and return address

Like any high-precision instrument, a watch needs to be serviced regularly in order for it to work perfectly. We cannot indicate the intervals for such servicing, given that it depends entirely on the model, climate and the care taken by the watch’s owner. As a general rule, it is between 3 and 4 years, depending on the usage of the watch.

A battery life varies usually from two to ten years depending on the type of the watch, dimensions and capacity of the battery, the size and weight of hands, and the amount of energy required by the different functions of the movement. For instance, a chronograph will have a higher energy consumption than a watch indicating the hours and minutes only.
Some Luminox watches feature an end of life indicator: Once the second hands starts moving in 4-seconds intervals, it is time to have the battery replaced by a Luminox qualified watchmaker. However, even in the 4 seconds interval, your watch will continue to run for one to three weeks before stopping. Please note that the battery is not covered by the original warranty.

Luminox watches are water-resistant to 100 to 500 meters, as indicated on the case back.
However, this information does not indicate the possible loss of water resistance over time. Please note that temperature changes and external influences such as solvents, cosmetics, dust, and shocks such as impacts or sudden movements can significantly affect water resistance. The crown or crystal may occasionally be shaken without leaving any visible marks, but this may damage the movement and reduce water resistance.

It's also important to note that seals and gaskets are subject to wear and tear. This applies, for example, to the sealing rings around the crystal, the crown, and the case back. Furthermore, not all types of straps are suitable for underwater use. With the exception of a rotating bezel, the watch's moving parts (crown, pushers, etc.) should not be operated underwater. Before wearing the watch underwater, ensure that all moving parts are fully engaged. A threaded crown, in particular, must be screwed in tightly. After wearing the watch in water, rinse it with clean, fresh water, clean it, and dry it.

Never open the watch case yourself. Water resistance should be tested regularly, at least once a year, by an official Luminox partner.

Most waterproof watches are tested according to the international ISO 2281 standards. Only dedicated diving watches (such as the Luminox 1500 Series) are tested according to the much more rigorous ISO 6425 standards. We recommend the following water resistance levels for specific activities in or near water:

Splash water: 3 atm (30 meters)

Activities on the water surface: 5 atm (50 meters)

Swimming/Snorkeling: 10 atm (100 meters)

Diving: 20 atm (200 meters), we recommend a screw-down crown. Deep sea diving: special tests according to ISO 6425 required.

Quartz movement:The typical tolerance of a quartz movement has got variations of between -05. and +0.7 seconds per day. External influences like shocks or sudden change of temperature may affect the precision of quartz movements.
Mechanical movement:The accuracy of the watch depends on the movement and on the individual habits of the wearer and can therefore vary. The average precision tolerances are between -10/+40 seconds per day.

The materials used by Luminox are subjected to severe tests in order to avoid allergies. For those who are hyper-sensitive to stainless steel we recommend that you buy a watch made of titanium or plastic.

The Luminox illumination glass tubes, called LLT (LLT = Luminox Light Technology) inside your watch are calculated to glow up to 25 years, with a guarantee to glow 10 years as of date of purchase, except when exposed to strong shocks on the watch. Luminox – Always Visible.

Luminox watches offer a constant glow for up to 25 years, even in total darkness. Each Luminox watch employs tiny self-powered micro gas light tubes. These micro gas lights (borosilicate glass capsules) are installed in the hands, hour markers o the dial, and where applicable, into the bezels of our watches. These light tubes are safe to humans and environment.

Luminox watches need no external light source to “charge” the paint on the dial or hands in order to glow as do conventional luminous watches. Nor do they require a push of a button to light the dial as do watches with electro luminescence and therefore do not consume any battery power.

For more information, please view our technology page.

Luminox watches are manufactured in a clean room with a controlled relative humidity of 45% to prevent fogging. However, under certain circumstances, water condensation may occur inside the watch due to natural humidity.

This can occur if the watch is exposed to extreme heat or cold within a short period of time, such as if the watch is first exposed to sunlight and then worn while swimming or taking a cold shower, or if you fall while skiing and the watch crystal comes into contact with cold snow.

Unless the condensation is caused by a weak point due to shock or damage to the watch, it will disappear once the climate normalizes. If the watch crystal remains fogged after two to three minutes at normal temperature, you should send the watch to an authorized service centre to repair any shock or damage to the seals, which may affect water resistance.

Important instruction for automatic winded mechanical watches: A Luminox watch that has started and is worn daily for about 12 hours, does not need manual winding. Instead, arm movements cause rotations of the rotor and give the watch enough power reserve. Even if you take off your watch at night, it continues to run. It only stops working if it is not worn for approximately 38 hours.

Please note: If an automatic winding watch stops, it must be restarted by turning the crown (B) in position (0) at least 10 turns. Then set the time and wear the watch on your wrist. The watch will now fully wind up again by itself. The full power reserve will be reached after 4 to 6 hours depending on the activities of the wearer.

Use this chart to see which watch sizes fits you best.

Analog quartz watches:

- Sensitivity to magnetism: These watches work with sensitive stepper motors that can easily be disturbed by magnetic fields.

- Effects: If the watch is exposed to strong magnetic fields, it may stop working or lose its accuracy.

- Solution: Keep the watch away from magnetic sources and have it demagnetized by a watchmaker if necessary.

Mechanical/automatic watches:

- Magnetism and accuracy: Magnetic fields can affect the sensitive components of a mechanical watch, which can lead to inaccuracies in timekeeping.

- Solution: To restore accuracy, it is recommended to have the watch demagnetized by a specialist.

A device that measures the approximate speed of a moving object/element/person over a given distance.

1. Start the chronograph when the object/person starts moving.
2. As soon as the object/person has covered the specified distance, you stop the stopwatch.
3. The information displayed can be read as follows:
4. In x seconds the object/person has reached the distance.
5. The tachymeter calculates and displays the speed of the object/person.

Your watch has been carefully inspected during manufacturing in our state-of-the-art cleanroom environment (a room with controlled humidity, temperature, and dust) and leaves our Swiss factory in excellent condition for sale. To keep your timepiece in good working order, we recommend the following care and maintenance guidelines, as well as regular maintenance or service by our authorised Luminox Service centre, which can be found here.

Cleaning: 
Please rinse your watch regularly in clean, fresh water to remove any deposits or other materials that may accumulate on the watch during use. This is especially important after any contact with salt water.

Glass: 
Luminox watches are equipped with specially hardened mineral or sapphire crystals, depending on the model. Sapphire crystals are highly scratch-resistant, whereas mineral crystals, although scratch-resistant, are softer in composition and may develop surface scratches over time. A chipped, broken, or loose crystal should be replaced immediately, as this may cause water resistance issues or fogging.

Luminox does not have any stores within Australia. However, we would suggest that you visit one our stockists, using our store locator.

Please note that we do not have visibility of their stock availabilities, and given this, we suggest that you call the store in advance to enquire whether they have your desired item in stock.

Many elite troops around the world rely on Luminox, which is why the brand has earned a reputation for robustness, durability, and legibility in all lighting conditions, making the watch the perfect timepiece. Durable, reliable adventure gear. Our watches are never mere accessories, but always high-quality, robust, and precise pieces of equipment that give the wearer confidence, vigour, and a daily dose of heroism.

• Bear Grylls
• US Navy SEALs
• Icelandic Association for Search and Rescue
• Sea Wolves Unlimited and Undersea Voyager Project
• Lockheed Martin
• Heliswiss
• US Air Force F-117 Nighthawk Stealth Jet Pilots
• Federal Bureau of Investigation (FBI)
• US Coast Guard
• US Secret Service
• US Border Patrol
• US Marshals Service
• US Underwater Demolition Teams (UDT)
• San Francisco SWAT
• San Diego SWAT
• Las Vegas SWAT
• US Air Force Combat Control
• Texas Parks & Wildlife
• Texas Rangers
• Royal Thai Police Sea Dragon Frogmen
• Ventura County Sheriff
• Royal Canadian Mounted Police (RCMP)
• Air Rescue Christoph 2 Germany
• Austrian Military Police
• NATO Tigers 313 QN squadron, Netherlands
• The Royal Dutch Armed Forces
• Singapore Air Force
• North Sea Diver Tunnel construction miscellaneous
• Special Military Forces Israel
• KOPASSUS - Indonesia Special Forces
• DENSUS 88 - Detachment 88 (Special Forces Indonesian counter-terrorism squad)
• GEGANA - Indonesia Special Police Forces
• KOPASKA - Indonesia Naval Special Warfare
• Barcelona Police Department
• Puigcerda Fire Department, Spain
• Bondi Lifeguards, Australia

Please download it under Manuals under our company details.