COVID-19 UPDATE - EXTENDED RETURNS

Extended 60 returns were offered on all orders from 15th March to 3rd June 2020.  For all orders from 4th June onwards our returns policy reverts to our standard 30 policy. 
#staysafe 

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We hope you love your new Luminox purchase.

If your purchase isn't suitable, we'd be happy to offer you a refund or exchange, as long as:

 

 

Returns are made within 30 days of receipt.

There are two easy options to return/exchange your order. These are explained below.

Articles are returned to us unworn & in original packaging.

The packaging will protect the watches against damage during transport.

Include your order number &
completed returns slip.


Refunds/Exchanges will be processed using the original tender type i.e. eGift Card, AfterPay, PayPal or Credit Card.

 

Unfortunately, we cannot accept returns/exchanges if you have purchased from one of our network of retail stockists, you must return these to the original store where you purchased them.

Luminox Returns & Exchanges

Post your return.

Send your parcel via registered mail to:

ECOMMERCE RETURNS/EXCHANGES
1/328 High Street
CHATSWOOD NSW 2067
AUSTRALIA

Keep your postage receipt for tracking until processing is complete.

Lost your returns form?

Click to Download a returns form.

 

Terms & Conditions for Returns & Exchanges

  • The supplied jewellery can be examined only – comparable with trying them on in a physical store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.
    • Sale Items
      • change of mind for sale or promotional items can be exchanged, or returned for Luminox eGift card. Refunds will not be given for change of mind on sale products.
    • Free Gifts
      • If promotional free gifts were offered at the time of order and the refund/exchange leads to the order no longer meeting the promotion requirement, refunds will not be processed unless the free Gifts have been returned.